Why do I get a error message when downloading the software?




  • Benjamin Birch

    I am using Chrome...

  • Caitlin Marra


    Thank you for your comment. If you are using chrome and still experiencing the error message, two things to check: Which recorder are you downloading? Outlook or Desktop Recorder.

    Based on your response, you may need to download the .NET Framework 4.5.2 and Microsoft Visual Studio 2010 Tools for Office. 

    I would be happy to connect with you on screen to look into the issue. Please call us at 800-306-1445

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